Privacy Policy

Effective Date: May 6, 2025

At Madcity Logistics Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website, madcity.site.

Information We Collect

When you visit our website or use our services, we may collect certain information from you. This information can be categorized into two main types:

Personally Identifiable Information (PII): This includes information that can be used to identify you as an individual, such as your name, email address, phone number, and any other information you voluntarily provide to us through our Contact Form.

Non-Personally Identifiable Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, and other technical information about your device and internet connection.

How We Collect Information

We collect information from you in several ways:

Directly from You: When you fill out our Contact Form, you provide us with your name, email address, phone number, and any other information you choose to share.

Automatically through Our Website: We use cookies and other tracking technologies to collect non-personally identifiable information about your interactions with our website. This helps us improve our services and provide a better user experience.

How We Use Your Information

We use the information we collect for the following purposes:

Communication: We use your contact information to respond to your inquiries and provide you with the information or services you request. We do not use your information for marketing purposes or to send you promotional emails unless you explicitly opt-in to receive such communications.

Improving Our Services: We analyze non-personally identifiable information to understand how our website is used and to make improvements to our services.

Security and Fraud Prevention: We use your information to ensure the security of our website and to prevent fraudulent activities.

How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: We use encryption to protect your information during transmission and storage.

Access Controls: We limit access to your information to only those employees and agents who need it to perform their job functions.

Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

SMS Terms & Conditions

1) SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2) Types of SMS Communications: If consent has been given to receive text messages from Madcity Logistics inc, messages may be received related to the following (provide specific examples): - Conversations SMS - Confirmations - Sharing a task

3) Message Frequency: Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per day may be received related to Conversations, Confirmations, etc.

4) Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5) Opt-In Method: Opt-in to receive SMS messages from Madcity Logistics Inc. can be done in the following way: By submitting an online form.

6) Opt-Out Method: Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7) Help: For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://madcity.site/terms_conditions. If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8) Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions add the link here o hyperlink for privacy & policy terms and conditions. pages. Message frequency may vary.

By consenting SMS/text messaging service, you agree to receive recurring SMS/text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +16084517368 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

Opt-in Message:

Thank you for opting into SMS messages from Madcity Logistics inc. To opt out at any time reply STOP. For assistance reply HELP. Message and data rates may apply. Messaging frequency may vary

Opt-Out Message:

Thank you for opting out of SMS messages from Madcity Logistics inc. You will not receive any further SMS communications. To opt back in at any time reply START.

Help Message:

Thank you for contacting Madcity Logistics inc. For immediate assistance, please call +16084517368 or visit https://madcity.site/. Message and data rates may apply.

You might receive messages like this:

Example 1:

Mad Logistics inc would like to text. To consent, reply YES. Hi! It's Madcity Logistics inc Interested in the work. Send it to me. Reply STOP to opt out. Message frequency may vary.

Example 2:

Mad Logistics inc would like to text. To consent, reply YES. Hey! I'm not available today Reply STOP to opt out. Message frequency may vary.

Example 3:

Mad Logistics inc would like to text. To consent, reply YES. Please, send me the docs Reply STOP to opt out. Message frequency may vary.

Example 4:

You can text Madcity Logistics inc at 6084517381 for information regarding our services. By texting Madcity Logistics inc at 6084517381, you agree to receive Conversations messages from Madcity Logistics inc. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://madcity.site/privacy_policy to see our privacy policy and https://madcity.site/terms_conditions for our Terms of Service.

You may receive messages like this, but please remember that we do not initiate the conversation. Our clients should be the ones to reach out to us first.

How We Share Your Information

We do not share, sell, or rent your personal information to third parties. Your information is used solely for the purposes described in this Privacy Policy. SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes. However, we may disclose your information in the following circumstances:

Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.

Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can exercise these rights by contacting us through our Contact Form. We will respond to your request within a reasonable timeframe.

You also have the right to opt-out of any communications from us. If you no longer wish to receive communications from us, you can unsubscribe by following the instructions in the communication or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through our Contact Form on madcity.site.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Madcity Logistics Inc.

Effective Date: May 6, 2025